“I hear you.” Listening is a very simple act. It’s a subtle act. It is something that we do naturally with the people we love, and when things are going smoothly. Yet one of the most powerful statements that we can ever make is to say honestly, “I hear you. I recognize what you’re going through.” What is listening? Being open to hearing not only the words the speaker is saying, but also to her tone of voice, to read her body language, and to be open to the emotions she is displaying. Sometimes it means being aware of what she is NOT saying. It can mean listening to the particular choice of words – how general are they? How specific? How much is this person answering a question or how much is she avoiding answering?