I’ve written before about fake apologies that don’t cut it, such as “I’m sorry if anyone was offended…” when the perpetrator knows very well she did or said something offensive. But there’s a flip side. Is it possible to apologize without saying, “I’m sorry?” I think it is. In fact, sometimes the most sincere apology comes without words but by making amends. Say a neighbor backs into your car. She knocks on the door and says, “I just hit your car. I wasn’t paying attention. Of course I want to pay for the damage. I’m calling my insurance company right now.” That’s a perfectly good apology in my book. She’s taking responsibility and trying to make amends.