Spoiled by Amazon, but Impressed with Steve

Spoiled by Amazon, but Impressed with Steve | Andrew Weltchek

I’m used to online services just working and being simple and affordable – at least the few I like. So, when three LexisNexis customer service agents bug me about how my user-experience is going, and ask if I want an online training session, I say yes. What the heck, it beats working, right?

But my experience with LexisNexis takes a sharp turn downhill as soon as I start my phone session. First, the login instructions they email over, although decent, don’t work on my iPad. Steve, the customer service associate, comes to the phone and tries to troubleshoot, but he can’t make the instructions work either. So I just tell him to figure it out, and I end the call.

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